CUSTOMER SERVICE OFFICE
1. Services to the Public
An individual has the right of access, correction and objection on the contents of the Database, only in relation to its own personal data, according to the provisions of articles 12-14 of the Processing of Personal Data (Protection of Individuals) Law 138(I) 2001.
In relation to the services of the right of access, correction and objection Artemis has created a Customer Service Office, which receives and examines the relevant applications and responds in writing, according to the provisions of the relevant articles of the Law 138 (I) 2001. The fee for exercising the right of access is seventeen euro (€17). There is no fee for exercising the right of correction of information and/or objection.
Legal Entities have the same right of access and correction.
For any interaction with Artemis, the interested parties must present their Identity Card (or Passport in case of foreign national), the legal authorisations in the case of a representative of a legal entity and the relevant application, fully completed.
Relevant information and application forms can be obtained from the website and the Customer Service Office of Artemis at the following address:
77 Strovolos Avenue, Office 501, 2018 Strovolos, Nicosia, Cyprus
Working hours of the Customer Service Office are:
· 08:30-13:30 Monday to Friday
· 15:00 – 16:00 Monday and Thursday
Tel.: +357 22 454777
Fax: +357 22 420135
2. Information for Interested Parties
Application for exercising the right of access to Artemis Database, for physical and legal entities.
Individuals
The application can be handed either in person by the person applying for access at Artemis offices or by post to the company's address. The application must be fully completed and signed, accompanied by supportive documentation, if any, and the relevant fee.
Legal Entities
The applicant must be the company’s legal representative, in the company’s Directors and Secretary Certificate from the Registrar of Companies or in duly issued authorisations. These documents must be submitted together with the application and the applicant must follow the instructions given above for the individuals.
Upon receipt of the application, a Detailed Report of personal data (Customer Service Information Report) is sent to the applicant the soonest possible via registered mail.
3. Data Retention Period
Artemis proceeded with the following escalation regarding the retention period of the Database information:
- The information in the Database, for Legal Actions and Court Decisions for Owners, is deleted after five (5) years from settlement date of the respective Legal Action and/or Court Decision.
- The information in the Database, for Court Decisions for Guarantors, is deleted after twelve (12) months from settlement date of the respective Court Decision.
- Information for the issuers of dishonoured cheques is deleted from Artemis Database according to the Rules / Procedures set up by the Management Committee of Central Information Registry (CIR).
- Information for the bankruptcies / dissolutions and applications of bankruptcies / dissolutions, is kept to the Database according to the Regulations set up by the Registrar of Companies and Official Receiver.
4. Corrections / Deletions
Corrections
In case of an inaccuracy or error in the data maintained in Artemis Database, every interested party may submit an application for correction, followed by the necessary documentation to the Customer Service Office (CSO).
Artemis will submit the application to the Data Provider for correction.
As soon as Artemis is notified by the Data Provider that the Data has been corrected in the Database, the applicant will be informed accordingly.
Deletions
In the event that an error is detected in the Database regarding data that should not be maintained on Artemis Database, the interested party may submit an application for deletion, followed by the necessary documentation to the Customer Service Office (CSO).
Artemis will submit the application to the Data Provider for deletion.
As soon as Artemis is notified by the Data Provider that the Data has been deleted in the Database, the applicant will be informed accordingly.
5. Contact Us
The Customer Service Office of Artemis is located at:
77 Strovolos Avenue, Office 501, 2018 Strovolos, Nicosia, Cyprus.
Tel.: +357 22 454777
Fax: +357 22 420135
Working hours of the Customer Service Office are:
· 08:30 - 13:30 Monday to Friday
· 15:00 – 16:00 Monday and Thursday. |