Customer Service Office

PROCEDURES

Temporary revision of the Customer Service Office procedure for the servicing of the Public

As part of the efforts to prevent further the spread of the coronavirus in Cyprus and in order to protect the health of both the Public and the Artemis Bank Information Systems Ltd («Artemis») personnel, the customer servicing procedure of the Artemis Customer Service office has been revised temporarily.

In specific, if an applicant wishes to visit the Artemis offices, he/she should to place his/her application in a sealed envelope in the company’s mailbox, which is found at the ground floor of the building hosting the Artemis offices. The application will be received and processed within the same day and the response will be sent to the applicant the morning of the following day via courier service company.

At the same time, the servicing of the Public by post will continue normally.

For any further information regarding the Public servicing procedures, you may refer to the «Customer Service Office» section of this website.

In addition, our Call center will continue to operate normally for the servicing of the Public. Any emails for clarification purposes sent to Artemis will be replied as usual.

  1. Services to the Public

Artemis has established a Customer Service Office, which receives and examines the relevant applications and responds in writing, according to the provisions of the relevant articles of the GDPR.

Rights of Physical Entities

Based on the General Data Protection Regulation (GDPR), every physical person has the following rights:

  • The right of access to all personal data concerning the person Artemis keeps and processes   

  • The right to correct any inaccurate personal data concerning the person

  • The right to erase any personal data concerning the person

  • The right to restrict access and processing of any personal data concerning the person

  • The right to data portability, as per the Regulation provisions

  • The right to object to any processing of personal data concerning the person which Artemis processes.

Lodge of Complaint

Every physical person has also the right to lodge a complaint about the use of his personal data by Artemis to the Commissioner for the Protection of Personal Data.

Artemis Data Registries

  1. Data Registry comprising credit facilities, Legal Actions and Court Decisions, Issuers of Dishonoured Cheques and Bankruptcies 

  2. Data Registry comprising Issuers of Dishonoured Cheques and Bankruptcies 

 

“Data Registry comprising credit facilities, Legal Actions and Court Decisions, Issuers of Dishonoured Cheques and Bankruptcies” 

For the Data Registry comprising credit facilities, Legal Actions and Court Decisions, Issuers of Dishonoured Cheques and Bankruptcies every physical person has the right of access, correction and restriction of processing on the contents of the Database, only in relation to its own personal data.

The right to erasure, the right to data portability and the right to object are not applicable because the processing is necessary for compliance with a legal obligation.

 

“Data Registry comprising Issuers of Dishonoured Cheques and Bankruptcies” 

For the Data Registry comprising Issuers of Dishonoured Cheques and Bankruptcies, every physical person has the right of access, correction, erasure, objection and restriction of processing on the contents of the Database, only in relation to its own personal data.

The right to data portability is not applicable because data processing is not based on consent but on legitimate interest.

In exercising the above rights, we note:

Artemis reserves the right to refuse the right to object, and erasing of personal data, if such claim is not adequately substantiated, or if processing and storing of data is necessary according to the Law, or is necessary for the establishment, exercise and defense of its legal rights.


      2. Applications Submission

For any interaction with Artemis, the interested parties must present their valid Identity Card (or Passport in case of foreign national) and the relevant application, fully completed.  

     2.1 Right of Access

Application for exercising the right of access to Artemis Database, for physical entities.

The application can be handed either in person by the person applying for access at Artemis offices or by post to the company's address. The application must be fully completed and signed, accompanied by supportive documentation, if any.

   2.2 Right of Correction

In case of an inaccuracy or error in the data maintained in Artemis Database, every interested party may submit an application for correction, followed by the necessary documentation to the Customer Service Office (CSO).

•     Application for correction of information of physical entity

Artemis will submit the application to the Data Provider for correction. As soon as Artemis is notified by the Data Provider that the Data has been corrected in the Database, the applicant will be informed accordingly.


  2.3 Restriction of Processing

Together with the application for correction of information the interested party may also apply for a restriction of processing of its data. 

Artemis will submit the application to the Data Provider for correction. As soon as Artemis is notified by the Data Provider that the Data has been corrected in the Database, the applicant will be informed accordingly.

The fact that the processing of personal data will be restricted will also be communicated to the Recipients.

Cost of Services

There is no fee for exercising the right of access, correction and restriction of processing. In case the right of access is exercised more than once in one calendar year, there is a charge of ten euro (€10).

3. Data Retention Period

Artemis proceeded with the following escalation regarding the retention period of the Database information:

Data received by the banks and credit acquiring companies are retained in the database as follows:        

  • Personal Data for as long as there are information for credit facilities and legal actions/ court decisions.

  • Credit Facilities: For as long as there is an outstanding payment

  • Legal Actions/ Court Decisions: For as long as there is an outstanding debt for the respective legal action.

Information for the issuers of dishonoured cheques is deleted from Artemis Database according to the Rules / Procedures set up by the Management Committee of Central Information Registry (CIR).

Information for the bankruptcies / dissolutions and applications of bankruptcies / dissolutions, is kept to the Database according to the Regulations set up by the Registrar of Companies and Official Receiver.

4. Contact Us

The Customer Service Office of Artemis is located at:

77 Strovolos Avenue, Office 501, 2018 Strovolos, Nicosia,Cyprus.

Tel.: +357 22 454777

Fax: +357 22 420135

For questions about your rights and compliance with the General Data Protection Regulation, you can also contact the Artemis Data Protection Officer via the Email: dpo@artemis.com.cy.

Working hours of the Customer Service Office are:

08:30 - 15:00 Monday to Friday