Customer Service Office

PROCEDURES

  1. Services to the Public

Artemis has established a Customer Service Office, which receives and examines the relevant applications and responds in writing, according to the provisions of the relevant articles of the GDPR.

Rights of Physical Entities

Based on the General Data Protection Regulation (GDPR), every physical person has the following rights:

  • The right of access to all personal data concerning the person Artemis keeps and processes   

  • The right to correct any inaccurate personal data concerning the person

  • The right to erase any personal data concerning the person

  • The right to restrict access and processing of any personal data concerning the person

  • The right to data portability, as per the Regulation provisions

  • The right to object to any processing of personal data concerning the person which Artemis processes.

Lodge of Complaint

Every physical person has also the right to lodge a complaint about the use of his personal data by Artemis to the Commissioner for the Protection of Personal Data.

Rights of Legal Entities

Legal Entities have the same right of access and correction of data.

Artemis Data Registries

  1. Data Registry comprising credit facilities, Legal Actions and Court Decisions, Issuers of Dishonoured Cheques and Bankruptcies 

  2. Data Registry comprising Issuers of Dishonoured Cheques and Bankruptcies 

 

“Data Registry comprising credit facilities, Legal Actions and Court Decisions, Issuers of Dishonoured Cheques and Bankruptcies” 

For the Data Registry comprising credit facilities, Legal Actions and Court Decisions, Issuers of Dishonoured Cheques and Bankruptcies every physical person has the right of access, correction and restriction of processing on the contents of the Database, only in relation to its own personal data.

The right to erasure, the right to data portability and the right to object are not applicable because the processing is necessary for compliance with a legal obligation.

 

“Data Registry comprising Issuers of Dishonoured Cheques and Bankruptcies” 

For the Data Registry comprising Issuers of Dishonoured Cheques and Bankruptcies, every physical person has the right of access, correction, erasure, objection and restriction of processing on the contents of the Database, only in relation to its own personal data.

The right to data portability is not applicable because data processing is not based on consent but on legitimate interest.

In exercising the above rights, we note:

Artemis reserves the right to refuse the right to object, and erasing of personal data, if such claim is not adequately substantiated, or if processing and storing of data is necessary according to the Law, or is necessary for the establishment, exercise and defense of its legal rights.

      2. Applications Submission

For any interaction with Artemis, the interested parties must present their valid Identity Card (or Passport in case of foreign national), the legal authorisations in the case of a representative of a legal entity and the relevant application, fully completed.  

     2.1 Right of Access

Application for exercising the right of access to Artemis Database, for physical and legal entities.

Individuals

The application can be handed either in person by the person applying for access at Artemis offices or by post to the company's address. The application must be fully completed and signed, accompanied by supportive documentation, if any.

Legal Entities

The applicant must be the company’s legal representative, as stated in the official original "Company’s Directors and Secretary Certificate" from the Department of Registrar of Companies and Official Receiver, which needs to be issued less than a year ago and be submitted to the Customer Service Office. In addition, a decision of the Board of Directors of the Legal Entity thereby affirming its representative is required. The signatures of the Directors and Secretary in the decision of the Board of Directors should be attested by a Certifying Officer.

   2.2 Right of Correction

In case of an inaccuracy or error in the data maintained in Artemis Database, every interested party may submit an application for correction, followed by the necessary documentation to the Customer Service Office (CSO).

•     Application for correction of information of physical entity

•     Application for correction of information of legal entity

Artemis will submit the application to the Data Provider for correction. As soon as Artemis is notified by the Data Provider that the Data has been corrected in the Database, the applicant will be informed accordingly.


  2.3 Restriction of Processing for Physical Entities

Together with the application for correction of information the interested party may also apply for a restriction of processing of its data. 

Artemis will submit the application to the Data Provider for correction. As soon as Artemis is notified by the Data Provider that the Data has been corrected in the Database, the applicant will be informed accordingly.

The fact that the processing of personal data will be restricted will also be communicated to the Recipients.

Cost of Services

Physical Entities

There is no fee for exercising the right of access, correction and restriction of processing. In case the right of access is exercised more than once in one calendar year, there is a charge of ten euro (€10).

Legal Entities

The fee for exercising the right of access is ten euro (€10). There is no fee for exercising the right of correction.

In case the application is delivered by post, the fee of ten euro (€10) should be paid either by a financial institution's cheque or by a cheque issued by the Cyprus Post (their specific service is named "Money orders"). The cheque must be issued in the name of "Artemis Bank Information Systems Ltd".

These documents must be submitted together with the application either in person at Artemis offices oro by post.  

3. Data Retention Period

Artemis proceeded with the following escalation regarding the retention period of the Database information:

Data received by the banks and credit acquiring companies are retained in the database as follows:        

  • Personal Data for as long as there are information for credit facilities and legal actions/ court decisions.

  • Credit Facilities: For as long as there is an outstanding payment

  • Legal Actions/ Court Decisions: For as long as there is an outstanding debt for the respective legal action.

Information for the issuers of dishonoured cheques is deleted from Artemis Database according to the Rules / Procedures set up by the Management Committee of Central Information Registry (CIR).

Information for the bankruptcies / dissolutions and applications of bankruptcies / dissolutions, is kept to the Database according to the Regulations set up by the Registrar of Companies and Official Receiver.

4. Contact Us

The Customer Service Office of Artemis is located at:

77 Strovolos Avenue, Office 501, 2018 Strovolos, Nicosia,Cyprus.

Tel.: +357 22 454777

Fax: +357 22 420135

For questions about your rights and compliance with the General Data Protection Regulation, you can also contact the Artemis Data Protection Officer via the Email: dpo@artemis.com.cy.

Working hours of the Customer Service Office are:

08:30 - 15:00 Monday to Friday