The present Notice provides information about how Artemis Credit Bureau Ltd, as a credit bureau, uses and shares personal data about physical entities that is part of their credit activity It covers the following topics:
- Who we are and how we can be contacted
- What are the purposes of processing personal data
- What kinds of personal data we use, and where we get it from
- What is the legal ground for handling personal data
- Who we share the personal data with
- Where the personal data is stored and sent
- How long the personal data is kept for
- Whether the personal data is used to make decisions about individuals or profiling
- Your rights in relation to the personal data we hold about you
- Who you can complain to if you are unhappy about the use of your personal data.
1. WHO WE ARE AND HOW WE CAN BE CONTACTED
We are Artemis Credit Bureau Ltd, a limited company registered in Cyprus under registration number ΗΕ 240932 having its registered office at 77, Strovolos Avenue, Office 501, 5th floor, 2018 Strovolos, Nicosia.
You can contact us about issues relating to personal data, including the contents of the present notice, by any of the following methods:
Post: 77, Strovolos Avenue, Office 501, 5th floor, 2018 Strovolos, Nicosia
Email: [email protected]
Telephone: +357 22 454777
2. WHAT ARE THE PURPOSES OF PROCESSING PERSONAL DATA
This section explains the purpose for which we process personal data as a credit bureau. Further details about the types of personal data that we use for these purposes can be found in section 3 below.
Credit Reporting and creditworthiness assessment
Artemis Credit Bureau uses the data that it gathers to provide credit reporting services to the banks and to the credit servicers companies. Banks and credit servicers companies use credit reporting services for the assessment of your creditworthiness as their customer, or potential customer or as a connected person for the more effective management of credit and other related risks.
These assessments contribute to the promotion of responsible lending, preventing people and businesses from getting into greater debt levels than they can afford, and reducing the amount of unrecoverable debt and insolvencies.
3. WHAT KIND OF PERSONAL DATA WE USE, AND WHERE WE GET IT FROM
We obtain and use information from various different sources. These are summarised in the following table.
4. WHAT IS THE LEGAL GROUND FOR HANDLING PERSONAL DATA
Compliance with a legal obligation
The processing of personal data is necessary for the compliance of Artemis Credit Bureau with the legal obligation which derives from the following legislative framework as amended from time to time, namely the Business of the Credit Institutions Law (Ν.66 (Ι)/97), the “Purchase of Credit Facilities and Related MattersLaw” (Law No. 169(I)/2015) , the “Credit Servicers and Credit Purchasers and Related Matters Law of 2024” (Law No. 122(I)/2024) and the implementation of the Central Bank Cyprus’ Directives titled “Τhe Operation of a System or a Mechanism for the Exchange, Collection and Provision of data Directives of 2024 to 2025” (hereinafter referred as the “Directive”).
The purpose of the Directive is the assessment by the banks and credit servicers of the creditworthiness of their customers, their potential customers, and their connected persons for the more effective management of credit and other related risks.
5. WHO WE SHARE THE PERSONAL DATA WITH
Bank and Credit Services
We share the personal data with all the banks and the Credit Servicers that operate in Cyprus for the assessment of the creditworthiness of their customers, their potential customers, and their connected persons for the more effective management of credit and other related risks.
Central Bank of Cyprus
We share data with the Central Bank of Cyprus for the exercise of its powers under the Law and the Central Bank of Cyprus Law.
Processor
We use an IT service provider to perform data processing tasks on our own behalf.
Individuals (Physical persons)
Physical persons are entitled to obtain copies of their personal data that we hold in Artemis Credit Bureau Database. You can find more information in Section 9 below.
6. WHERE THE PERSONAL DATA IS STORED AND SENT
Artemis Credit Bureau database is located only in Cyprus, and no data are sent outside Cyprus.
7. HOW LONG THE PERSONAL DATA IS KEPT FOR
Data received by the banks and the credit servicers are retained in the Artemis Credit Bureau database as follows:
- Demographics:
For as long as there is information about the physical person concerning credit facilities, Legal Actions/ Court Decisions, Central Information Registry data and bankruptcy data. - Credit Facilities:
For as long as there is an outstanding payment. - Legal Actions/ Court Decisions:
For as long as there is an outstanding debt for the respective legal action towards the bank.
Data received by the Management Committee of Central Information Registry (CIR)
Information about the issuers of Dishonoured Cheques is deleted from Artemis Database according to the Rules / Procedures set up by the Management Committee of Central Information Registry (CIR).
Data received by the Department of Insolvency
Information about Bankruptcies / Dissolutions and applications of Bankruptcies / Dissolutions is kept on the Artemis Credit Bureau Database pursuant to the Regulations set up by the Registrar of Companies and Official Receiver.It is clarified that in Artemis Credit Bureau database will be retained only the last status of data as these received from the Department of Insolvency.
Archived Data (data received from banks and credit servicers)
We hold data in an archived form for up to six (6) years from the date of deletion of data, for investigation and enquiry purposes and as appropriate for our defence in legal claims pursuant to the "The Limitation of Actions Law of 2012 (Law 66(I)/2012)” .
8. WHETHER THE PERSONAL DATA IS USED TO MAKE DECISIONS ABOUT INDIVIDUALS OR PROFILING
We do not use automated decision-making or profiling in relation to your personal data.
9. YOUR RIGHTS IN RELATION TO THE PERSONAL DATA WE HOLD ABOUT YOU
Right of access
You can request us to provide you with a copy of your personal data we hold in Artemis Credit Bureau Database.
Right of correction
You can request a correction for any incomplete, inaccurate or out-of-date information is retained for your person in Artemis Credit Bureau Database.
Right of Restriction of Processing
You can request us to restrict the processing of your data where you have submitted an application for correction of data.
Right to erasure
The Right to erasure is not applicable to Artemis Credit Bureau Database because the processing is necessary for compliance with the legal obligation (Directive).
Right to data portability
The Right to data portability is not applicable to Artemis Database because the processing is necessary for compliance with the legal obligation.
Right to object
The Right to object is not applicable to Artemis Database because the processing is necessary for compliance with the legal obligation.
To exercise any of your rights, please visit or contact our Customer Service Office.
Communication with Artemis Credit Bureau Customer Service Office:
Address: 77 Strovolos Avenue, Office 501, 2018 Strovolos, Nicosia, Cyprus.
Tel.: +357 22 454777
Fax: +357 22 420135
10. WHO YOU CAN COMPLAIN TO IF YOU ARE UNHAPPY ABOUT YOUR PERSONAL DATA
We try to ensure that we deliver the best levels of customer service but if you are not satisfied with the quality of our servicing, you may contact us so that we can investigate your concerns. Please contact us using these details:
Post: 77, Strovolos Avenue, Office 501, 5th floor, 2018 Strovolos, Nicosia
Email: [email protected]
Telephone: +357 22 454777
You can also contact our Data Protection Officer at [email protected]
You also have the right to lodge a complaint to the Commissioner for the Protection of Personal Data, in respect with the use/processing of your personal data by Artemis Credit Bureau.